How do I book with Fleuireu Coast Tours?

You can easily book a tour with us by visiting our website and selecting your desired tour from our available options. Simply choose your preferred date, provide the necessary information, and complete the booking process securely online.

We accept payment via credit/debit cards including Visa, Mastercard, and American Express, for all tour bookings made through our website.

Is there a minimum or maximum number of participants per tour?

The minimum is 2 adults at any one time on the bus and maximum number of participants per tour is 9. This may vary depending on the specific tour. You will be joining others on the journey for a fun filled day.

Do you offer any discounts or promotions for booking multiple tours or referring friends?

We occasionally offer discounts and promotions for booking multiple tours or referring friends. Please check our website to stay updated on our latest offers.

What information do you need from me when I book a tour?

When booking a tour we typically require your full name, email address, phone number, preferred tour date, number of participants and any special requirements or preferences you may have.

Are there any special requirements or preferences I should mention when booking (e.g. Dietary restrictions, accessibility needs)?

Yes, please inform us of any dietary restrictions, accessibility needs, or other special requirements when booking your tour so that we can accommodate your needs accordingly.

How far in advance do I need to book a tour?

We recommend booking your tour at least 72 hours in advance to secure your preferred date and ensure availability. However, some tours may require longer lead times, so please check the specific tour details for more information.

Can I add or remove participants from my booking after it’s been confirmed?

Depending on availability and tour capacity, we may be able to accommodate changes to your booking. Please contact us as soon as possible if you need to make any changes, and we’ll do our best to assist you.

What is your cancellation policy?

Our cancellation policy varies depending on the timing of the cancellation. Please refer to our Terms and Conditions or contact us directly for information about our cancellation policy for your specific booking.

Can I get a refund if I need to cancel my booking?

We offer credit to choose another tour within 12 months of cancelling. This depends on the timing of the cancellation and the specific terms of your booking. We strive to be flexible and accommodating, so please contact us as soon as possible if you need to cancel your booking, and we’ll do our best to assist you.

Do you offer options for rescheduling tours if I can’t make the original date?

Yes, we understand that plans may change, and we offer options for rescheduling tours whenever possible. Please allow up to 14 days if you need to reschedule your tour, and we’ll work with you to find a suitable alternative date.

Is there a deadline for making changes to my booking?

We recommend making any changes to your booking as soon as possible to ensure availability and avoid any potential fees or penalties. Please allow up to 14 days if you need to make changes to your booking, and we’ll do our best to accommodate your request.

How do I know if my payment was successful and my booking is confirmed?

Upon successful payment, you will receive a confirmation email with details of your booking, including your tour itinerary, booking reference number, and payment receipt. If you do not receive a confirmation email, please check your spam folder or contact us for assistance.

What types of tours do you offer?

We offer a variety of tours, including Mystery Country Explorers Tour, Mystery Tasting Odyssey Tour, Mystery Culinary Delights Tour and Mystery Seascape Splendour Tour. Each tour is designed to showcase the unique beauty, culture, and flavours of the Fleurieu Peninsula.

Can you provide more details about the tours, including destinations, activities, and duration?

No, as our tours are Mystery Tours. You book upon the choice of the 4 tours that are available with their locations as the mystery and the element of surprise, albeit within the Fleurieu Peninsula region.

Are your tours suitable for all fitness levels?

Our tours are for all physical activity levels, so please check the tour description for information about fitness requirements and any recommended fitness levels.

Do you offer tours in multiple languages or with translation services available?

At this time, our tours are only conducted in English. 

Can I see reviews or testimonials from previous tour participants?

Yes, you can find reviews and testimonials from previous tour participants on our website or through third-party review platforms. We value feedback from our guests and strive to provide exceptional tour experiences.

What safety measures do you have in place during your tours?

The safety and wellbeing of our guests are our top priorities. We adhere to strict safety protocols and guidelines, including trained tour guides, emergency procedures and safety equipment, to ensure a safe and enjoyable experience for all participants.

Are your tours accessible for individuals with mobility restrictions or other special needs?

We strive to make our tours accessible to all participants, including those with mobility restrictions or other special needs. Please contact us directly to discuss your specific requirements, and we’ll do our best to accommodate your needs. Please note – we are not wheelchair accessible at this time.

Do you provide any safety equipment or gear for participants?

Yes, we provide necessary safety equipment and gear for participants, as required by the nature of the tour. Please check the tour description for information about any specific safety equipment provided.

How do you handle emergencies or medical situations during tours?

Our tour guides are trained to handle emergencies and medical situations effectively, following industry accredited protocols and procedures. In the event of an emergency, our guides will assess the situation, provide necessary assistance, and coordinate with local authorities and emergency services as needed.

How can I contact you if I have questions or need assistance before, during, or after my tour?

You can contact us via email, or through our website’s contact form for assistance at any time. Our dedicated customer support team is here to help you with any questions or concerns you may have before, during, or after your tour.

Do you offer live chat support on your website?

No, we dont but please email us at hello@fleurieucoast.tours for any queries and one of our staff with contact you as soon as possible.

What are your customer service hours?

Our customer service hours may vary, but we strive to be available to assist you during normal business hours. If you have any urgent enquiries outside of these hours, please leave us a message, and we’ll get back to you as soon as possible.

Is there a dedicated support team available to assist with booking enquiries or issues?

Yes, we have a dedicated support team available to assist you with booking enquiries, issues, or any other concerns you may have. Please don’t hesitate to reach out to us, and we’ll be happy to help you in any way we can.

Do you offer any add-on experiences or packages in addition to your standard tours?

No, at this stage we do not offer any add-on services

Can you arrange transportation or accommodation for tour participants?

At this point in time, we do not offer accommodation in our tour packages. We do however pick up participants from their designated accommodation for the Mystery Tour within the Fleurieu Peninsula.

Are there any special events or seasonal tours available throughout the year?

Yes, we offer special events and seasonal tours throughout the year to celebrate holidays, festivals, and other occasions. Please check our website for information about upcoming events and tours.

Can I purchase gift vouchers for tours as gifts for others?

Yes, we offer gift vouchers for tours, which make excellent gifts for friends, family, or loved ones. You can purchase gift vouchers directly through our website or by contacting us for assistance.

Policy Overview: We understand that plans can change, and we strive to offer flexible options for our customers in the event of cancellations or changes to their bookings.

Policy Accessibility: Our cancellation and refund policies are clearly outlined on our website to ensure they are easily accessible and understandable for customers.
These policies are prominently displayed during the booking process and can also be found in our Terms and Conditions section.

Cancellation Window: Customers are allowed to cancel their booking and receive credit towards a future tour within a specified timeframe, which is typically 14 days prior to the scheduled start time of the tour.
Cancellations made within this window are eligible for credit towards a future tour, subject to availability and any applicable terms and conditions.

Change of Date Option: To provide additional flexibility, we offer a change of date option for customers who need to reschedule their tour within the 14-day cancellation window. Customers can request a change of date through the online booking portal or by contacting our customer service team directly.

Notification Process: Upon receiving a cancellation or change of date request, notifications are immediately sent to our administration team to update tour details for tour guides and venue considerations.

This ensures that all relevant parties are informed of any changes and allows for seamless coordination of tour logistics.

Credit Towards Future Tours: Customers who cancel their booking within the specified timeframe will receive credit towards a future tour, valid for up to 12 months from the original booking date.

This credit can be applied towards any available tour offered by our company and is transferable to other individuals upon request.

Refund Policy: Please note that we do not offer monetary refunds for cancellations, but instead provide credit towards future tours as outlined in our cancellation policy. Exceptions to this policy may be considered in extenuating circumstances, subject to review and approval by our customer service team.